We hope that you love our products! As the products are perishable food items, typically they may not be returned or exchanged. However, we understand that sometimes things can go wrong. We ask that you notify us of any problems within 30 days of the receipt of your order. We reserve the right to change or amend this policy. In some instances, certain returns may be subject to a restocking fee, but please reach out to us first so we can help you resolve any questions or issues you may have.
Please contact our Customer Service Team firstname.lastname@example.org. A Customer Advocate will answer your questions between 9:00AM and 5:00PM Central Time, Monday through Friday, except holidays.
In no event will any replacement or refund constitute an admission of any kind by Brass Roots. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.